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Home > Consumer Guide > Making Sure the Job Gets Done Right the First Time
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Making Sure the Job Gets Done Right the First Time
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Good craftsmen will clean up after themselves each day, understand and be trained in how to handle any
potentially hazardous materials and use the proper techniques for all repairs and remodeling jobs.
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Because anyone can claim to do all these things, and you might not know they lied until it’s too late,
check their complaint record with the Better Business Bureau (BBB). A contractor who does shoddy work,
does not come back for any necessary repairs or leaves your home or yard a mess will get complaints with the BBB.
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Many contractors do not have established systems in place that they or their employees must follow to make
sure your job gets done the right way.
As an international company, each Handyman Matters location adheres to the highest standards set by our home
office. Prior to employment, all of our craftspersons must pass a stringent 118-point skill assessment before
going out on jobs.
Additionally, each local owner provides their craftspersons with extensive continuing education
to ensure they are expanding their capabilities. This training course is broken down into 212
sections covering everything between a home’s foundation and its roof.
Ask anyone how long they’ve been doing repairs and how many jobs they’ve done. Handyman Matters
has done over 310,478 jobs across the globe.
Another sign of competence is that a financially strong company with good workmanship will not
ask for up-front payments on small jobs (typically one or two days). Handyman Matters will not
ask for payment until the job is completed and you’re satisfied. On substantial remodeling
projects, material and progress payments are typical.
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Also, make sure they take most or all major credit cards. You can always protest poor workmanship
or incomplete work on your credit card bill, but you can’t do that if you pay by check.
Most contractors that go out of business fail in the first five years, so longevity is another
indication of being a solid company. Handyman Matters has been in business for eight years with
new locations opening all the time. Each and every one of our units has access to the experience
and expertise we have accumulated from our 310,478 jobs.
As an international franchise system, all of our locations abide by the standards set by our home
office.
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What this means to you is that we can offer quality work and consistent customer service across
the country. Plus, you will always be able to contact a corporate representative should you have
questions, comments or concerns about your local operation.
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Questions to ask:
- How long have you been in business?
- Do you have complaints filed against you with the BBB?
- What documentation do you have that proves you’re qualified?
- Do you require an advance deposit on all jobs?
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Consumer Guide Contents
- Making Sure The Job Gets Done Right the First Time
- Making Sure They Can Do the Work
- Ensuring Your Contractor Will be on Time
- Making Sure You Get a Fair Price and the Final Bill Won’t Exceed the Quote
- Types of Home Improvement Quotes
- Ensuring Craftspersons Won’t Be Rude or Messy
- Communication and Job Progress Updates
- Guarantee
- Availability
- Legal Issues
- Convenient Contractor Check-List
(21 Questions to Ask to Make Sure Your Project Gets Done on Time and on Budget)
- Letter from the Handyman Matters President and Founder
Printable Version of the Consumer Guide.
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Pages in the Consumer Guide
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Frank was really good, he knew what he was doing and was very kindly. He completely my entire list plus more!
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